We're breaking down supply chain management to celebrate National Healthcare Supply Chain Week to help your team bring back the focus to what matters most: patient care.
We started with a high-level overview of supply chain in healthcare. On Tuesday, we covered activities that result in high supply costs and how supply chain software can help. Yesterday, we focused on ways to increase efficiencies in the supply chain process. If you missed reading these articles, you can find them here.
As the industry switches to value-based care, the importance of providing high quality patient care and high patient satisfaction ratings continues to rise.
Whether you currently have high satisfaction ratings or are struggling to improve, we have 6 ways to help you work towards your goal of providing quality care and ranking high in patient satisfaction.
6 Ways To Provide High Quality Patient Care
1. Use Data Metrics
Data can help you visually identify areas where you can improve. Whether that’s using patient satisfaction surveys to better understand how you can provide better care or using case costing to find areas to save your facility money.
Use preference cards in your supply chain software to know how much each procedure costs, by provider. Doing so can help you understand variances in costs and how you can continue to provide quality care while reducing costs.
Reducing costs spent on supplies provides you an opportunity to allocate funds elsewhere that have a more positive outcome for your patients. The savings identified could go towards another clinician for a more optimal clinician to patient ratio insuring more face time with patients.
2. Increase the Value of Care
With the cost of healthcare rising, take steps to reduce costs at your facility and pass along the savings to your patient.
Supply costs are one of the highest areas of spend across the industry. Use supply chain software to price compare supplies and find quality, low cost supplies to keep your supply costs down.
It’s possible to provide high quality care while simultaneously keeping overall costs low. When your facility is able to achieve an ideal ratio, your patient will appreciate high quality care without paying a fortune for it.
3. Listen With Your Eyes
Actively listen to your patient and keep the focus on them. Through eye contact you’re showing your patient that you’re actively engaged.
Many facilities have already made the transition to electronic health records (EHR) instead of using paper charting. Listening and keeping your focus on your patient can be hard if you’re using a laptop or computer that isn’t facing your patient. Use a tablet held conveniently in your hand to face your patient and take notes simultaneously.
Listening with your eyes can be easy using a tablet because of the mobility of the device. Supply chain software typically have an app in addition to their desktop version that makes it easy to put your focus on your patient when you’re with them and still access information you need.
4. Eliminate Supply Shortages
Supply shortages cause chaos at your facility for a variety of reasons and impacts your patient.
When a provider doesn’t have access to supplies for a procedure they end up having to cancel and reschedule. This negatively impacts your patient as they will have to find a new time that works for them and your facility.
Eliminate added chaos by setting up PAR levels for your supplies. Set accurate PAR levels using data tied directly to your inventory consumption. Doing so will reduce overstock and can automatically reorder supplies or alert you when they are too low.
Never run out of supplies, keep your patients happy, and your facility running seamlessly.
5. Accurately Track Implants
Insure patient safety with implants that are tracked and tied directly to patients.
Supply chain software tracks implants and other supplies based on their Lot #, Serial #, and expiration date.
Expired products are not only dangerous for your patients, but they are also expensive for your facility. If you aren’t accurately tracking your supplies, your chances of having to throw out unused supplies increases.
Supply chain software makes it easy to avoid expired supplies. The software will alert you when you have supplies expiring soon and when they are expired, so you can either use them before it’s too late or insure that you don’t use an expired product on a patient.
Integrate with your practice management system (PMS) to tie implants directly to your patients. This benefits both your facility and patient to accurately track and bill for the exact implant that was used.
6. Spend More Time With Your Patients
Your patients want and need your care. Make it a priority to spend more time with them and provide an experience that leaves them feeling confident with their choice of using you as their provider.
Supply chain software saves you time. Through automating your procurement to payment process, you are increasing your efficiencies by leveraging technology.
This time saving technology brings your focus back to what matters most: patient care! Becoming a high patient satisfaction ranking facility doesn’t happen overnight, but utilizing supply chain software is a big step in the right direction.
Do you have a coworker that always provides high quality patient care? Mention them in the comments below and thank them for their invaluable service! Want to learn more about how Hybrent can help control costs at your facility? Reach out at firstname.lastname@example.org.