Hybrent Blog

Hybrent Customer Service Success: September

    Posted on October 23, 2018

    CS PO Success1

    At Hybrent, we pride ourselves in providing dedicated customer service. In September, our Customer Service and Support team identified multiple “near miss” purchase orders from various clients.


    These “near misses” include incorrect addresses, an incorrect accounting number, item price discrepancy, an item was on backorder, the initial PO wasn’t received by the vendor, or the vendor ID was not correct.


    All of these reasons would normally stop a purchase order from successful completion. Without Hybrent, these POs would have been lost in the sea of orders. Potentially, the facility wouldn’t realize their order didn’t process correctly until it was too late resulting in extra chaos. A facility might pay extra to express ship supplies or worse, not have a product when a doctor needs it to provide care to a patient.


    In the month of September, our Order Tracking team identified 108 of our clients' purchase orders that fell into one of the above categories. Hybrent’s team was able to tackle each purchase order resulting in successful completion!


    Do you have a Hybrent Customer Service and Support success story you would like to share? Reach out to our Sales & Marketing Technologist, Ashley Cassens, at ashley.cassens@hybrent.com. We would love to hear about your positive experience!

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